• Hourly Plant Application- US

    Posted:
    02/03/2017
    Location:
    Reports To:
  • Hourly Plant Application- CAN

    Posted:
    02/03/2017
    Location:
    Reports To:
  • Supervisor, ElectronicsVANDALIA, MO

    Posted:
    06/26/2017
    Location:
    Vandalia Plant
    Reports To:
    Plant Manager
    Job Responsibilities:Directs maintenance and electrical improvement day-to-day activities.  Trains staff.  Maintains records.  Works to improve processes.
    • Communicates with and delegates work to electricians.
    • Develops PLC programs for process improvement.
    • Coordinates electrical pats and motor inventory.
    • Trains electricians in controller logic.
    • Maintains electric, box, and die time records.
    • Provides assistance and backup to box and die supervisor.
    Job Requirements:

    Requires Technical degree in electrical systems.
    Requires knowledge and skills in programming for electrical controlling systems.

    Requires ten (10) years electrical experience including supervisory, programmable systems, and 440-Volt service and troubleshooting.

  • Manager, Global Sourcing CenterROCK ISLAND, IL

    Posted:
    06/23/2017
    Location:
    Rock Island GSC
    Reports To:
    Manager, District Global Sourcing
    Job Responsibilities:

    The Global Sourcing Center Manager is responsible for the management of distribution operations including but not limited to safety, profitability, personnel, facilities, inventory, equipment, expense, pricing and Tier II programs.    Also performs on going cross training of personnel, ensures customer service, and maintains effective customer and vendor relationships as well as utilizing and maintaining control of fixed assets.

    • Promotes GSC programs, ensuring valid pricing and maintaining Tier II relationships.
    • Manages and maintains all safety programs, meetings, records, etc., control of fixed assets and grounds to maintain a clean safe work environment. 
    • Assures all warehousing and inventory procedures are adhered to.
    • Reinforces that all customer service is effectively handled.
    • Monitors operations to ensure activities are within budget and to assure all capital expenses are planned and approved.
    • Assures personnel are trained, motivates, and effective in achieving site goals.
    Job Requirements:
    • Requires B.S. Degree in Business, Logistics or related fields.
    • Requires knowledge of refractory products, financial reports (i.e. P & L Statements, budgets), cost     improvement activities, inventory control functions, safety, traffic/logistics and methods to motivate employers.
    • Requires computer operation skills including MSOffice and QAD accounting system.
    • Requires 5 years of global sourcing center management experience including inventory control, budgeting, shipping, purchasing, and managing safety programs.  
    • Requires 3-5 years of general supervision experience.
  • Facility Quality Assurance TechnicianOAK HILL, OH

    Posted:
    06/23/2017
    Location:
    Oak Hill Plant
    Reports To:
    Plant Manager
    Job Responsibilities:

    The Facility Quality Assurance Technician performs pressroom product verification, physical testing of finished products, additional testing and analyses as required. Cuts and prepares samples for testing at QATC. Enters data into Laboratory Information Management System (LIMS).

    • Verifies in process product.
    • Performs physical testing of finished goods.
    • Performs final inspections.
    • Enters LIMS data and judges acceptability of product.
    • Screens analysis of raw materials and mixes.
    • Sample preparation.
    • Performs additional testing as required.
    Job Requirements:
    • Requires high school diploma and one (1) year of college education or technical training with emphasis on math and science.
    • Requires computer operation skills (MS Office and LIMS system or similar products).
    • Requires abilities to follow directions, take initiative, and both work independently or as a team member.
    • Requires knowledge of refractory industry and quality assurance.
  • Refractory TechnicianMemphis, TN

    Posted:
    06/23/2017
    Location:
    Memphis, TN
    Reports To:
    Supervisor, Service
    Job Responsibilities:

    Takes command of daily activities in the steel mill determining what jobs take priority.

    • Works with the customer determining what jobs need to be done when
    • Works with the customer / service rep staging and installing refractories
    • Performs post-mortem tear-outs of refractory and reviews with salesmen
    • Makes call on refractory installation where decisions need to be made based on zoning and construction

    This is a Contract position for up to 6 months.  At that time, the candidate will be evaluated and considered for a full-time position if the business still supports the need.

    Job Requirements:Requires high school diploma.
    Some mechanical aptitude.
    Ability to understand safety requirements.
    Refractory knowledge helpful.
  • Supervisor, Facility Quality AssuranceVANDALIA, MO

    Posted:
    06/21/2017
    Location:
    Vandalia Plant
    Reports To:
    Plant Manager
    Job Responsibilities:

    Creates product mixes per specifications, manages start-size program, controls product blueprints, verifies finished goods quality by use of Laboratory Information Management System (LIMS), governs facility's Quality System (ISO), and schedules internal audits.

    • Manages, monitors, and supervises up to five (5) technicians.
    • Maintains the LIMS system and validates out-of-spec samples.
    • Regulates the start-size program and distributes start-size sheets.
    • Completes requests for QA data, customer certificates, blueprint information, specification codes, mix card information, etc.
    • Governs Windham's Quality System (ISO), schedules internal audits, manages corrective and preventative action system.
    • Creates product mixes per mix card specifications and instructions.
    • Implements research and in-house works trials and reports results.
    Job Requirements:

    With Ceramic Engineering Degree:  Requires one (1) year Quality Assurance experience, including supervision, in manufacturing preferably in a refractory operation.
    Without Ceramic Engineering Degree:  Requires five ( 5) years Quality Assurance experience, including supervision, in manufacturing preferably in a refractory operation.

    • Requires two-year degree in Ceramic Engineering or equivalent knowledge and experience.
    • Requires ISO Internal Auditor Training.
    • Requires knowledge of Quality Assurance procedures.
    • Requires computer operations skills (MS Office, QAD accounting system, and LIMS or similar products).
    • Requires problem-solving and decision-making skills.
    • Requires ability to equally balance working well with all levels of employees and standing firm on quality issues.
    • Requires ability to work with a diverse population.
    • Requires ability to work independently.
  • Application Specialist IIIMoon Township, PA

    Posted:
    06/20/2017
    Location:
    Pittsburgh Corp Headquarters
    Reports To:
    Director, Applications
    Job Responsibilities:

    Promote the use of various refractory products and contribute to increased sales and profits through the use of expert knowledge of refractory products, processes and engineering.

    • Provides technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis and support for R&D activities.
    • Proposes, alters, or refines lining designs and installation methods.
    • Creates product application concepts for R&D development.
    • Assists in price positioning of various products in the marketplace.
    • Creates product promotions and marketing strategies.
    • Performs market/product portfolio analysis.
    • Develops and controls outside vendors and resale items for specific markets.
    • Offers strategic customer sales and technical support.
    • Assists in product rationalization and shape standardization.
    Job Requirements:

    Requires ten (10) years experience as applications engineer or specialist. Prior experience in research, quality assurance, manufacturing, sales and customer service would be helpful.

    • Requires B.S. degree in Engineering such as Ceramics, Metallurgy, Chemical, Materials Science or related field.
    • Requires knowledge of product lines, product characteristics, construction, installations, customer applications, estimating, quality control, manufacturing and sales skills.
    • Also should have proficient knowledge of MS Office (i.e. Excel, Access and PowerPoint).


  • Application Specialist IIMiddleburg Heights, OH

    Posted:
    06/19/2017
    Location:
    Middleburg Heights GSC (Cleveland)
    Reports To:
    Director, Applications
    Job Responsibilities:

    Promote the use of various refractory products and contribute to increased sales and profits through the use of expert knowledge of refractory products, processes and engineering.

    • Provides technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis and support for R&D activities.
    • Proposes, alters, or refines lining designs and installation methods.
    • Creates product application concepts for R&D development.
    • Assists in price positioning of various products in the marketplace.
    • Creates product promotions and marketing strategies.
    • Performs market/product portfolio analysis.
    • Develops and controls outside vendors and resale items for specific markets.
    • Offers strategic customer sales and technical support.
    • Assists in product rationalization and shape standardization.
    Job Requirements:

    B.S. degree in Engineering such as Ceramics, Metallurgy, Chemical, Materials Science or related field preferred.
    Requires knowledge of product lines, product characteristics, construction, installations, customer applications, estimating, quality control, manufacturing and sales skills.
    Experience in refractory design and knowledge of HWI manufacturing capabilities (especially in the BOF (MFS110) application) is critical.
    Also should have proficient knowledge of MS Office (i.e. Excel, Access and PowerPoint).

    Requires ten (10) years experience as applications engineer or specialist. Prior experience in research, quality assurance, manufacturing, sales and customer service would be helpful.

  • Manager, Lean ImprovementMoon Township, PA

    Posted:
    06/16/2017
    Location:
    Pittsburgh Corp Headquarters
    Reports To:
    Sr Director, HW Business System
    Job Responsibilities:

    Harbison Walker International (formerly ANH Refractories Company) is a world class refractory organization with extensive manufacturing, sales, and service capabilities and over $450 million in annual revenues.  We provide solutions that drive industry performance in the cement and lime, energy, chemicals, non-ferrous metals, glass, iron and steel, and environmental technology industries.  The Company operates 19 manufacturing plants and 29 distribution centers on three continents.  The Company's Corporate Headquarters are located in Moon Township, PA a suburb of Pittsburgh, near the Pittsburgh International Airport.


    Position Summary

    The HWI Business System is a comprehensive, integrated business approach for how we run our overall business.   While it is largely based on the Honeywell Operating System and Toyota Production System, the HWI Business System is designed to guide the way we act, work & lead while delivering stronger results for our customers.

    The Manager, Lean Improvement (HBS Manager), reporting to the Sr. Director HBS, is responsible for the deployment of the standard methodology across multiple sites and organizational functions. HBS will be deployed across all HWI with the entire organization working to progress through the HBS Framework (Foundational, Fireclay, Bauxite, and Chrome levels) each year.  The Manager, Lean Improvement will have matrix reporting responsibilities for the HBS Coordinators distributed throughout the business.

    • Partner with leadership to ensure alignment of strategy and tactics for successful HBS implementation.
    • Support, train, mentor and coach HWI leadership - Plant Manager, Site leadership, Functional Managers and HBS Coordinators.
    • Utilize LEAN tools and principles across all levels of the organization.
    • Influence the Site HBS Leaders and HBS Specialists on HBS principles, processes, and tools as defined in the Standard Implementation Framework (SIF).
    • Report regularly to the HBS Steering Committee on progress, deployment plans and plant/function action plans.
    • Manage multiple plant and functional implementation efforts.
    • Drive knowledge sharing across the business, Lead specialists, coordinators for support and continued update of latest HBS enhancements/updates utilizing benchmarking.
    • Partner with leadership to complete HBS maturity assessments and develop deployment & action plans.
    • In liaison with the HBS Team & HWI Leadership, drive consistency, standardization, and continuous improvement through the HBS implementation.
    • Ensure alignment and adherence to the HBS deployment framework and associated specifications.
    • Drive breakthrough performance and expectations across the business.
    • Support the project management efforts of the HBS coordinators to confirm and manage adherence to the standard framework and associated strategy and plans.
    • Utilize LEAN tools and principles across all levels of the organization.
    • Participate on the Site HBS Steering Teams.
    Job Requirements:

    Basic Qualifications:

    • BS Degree in Engineering or equivalent degree.
    • 5+ years of experience in manufacturing operations/supply chain management.
    • Minimum 5 years of experience with Lean manufacturing, the Toyota Production System, Honeywell Operating System or similar operating system.
    • Six Sigma Green Belt Preferred
    • Proficient computer skills (i.e. MS Word, PowerPoint, Access, Excel, Visio).
    • Ability to travel 50% to 75% of time as necessary to support HBS deployment efforts and process transformations.

    Additional Qualifications:

    • Leadership skills, team player with enthusiasm and high energy, strong interpersonal skills and a demonstrated record of driving results.
    • Ability to lead change initiatives and drive process excellence. Ability to make a significant change in a variety of environments, with multiple learning experiences.
    • Previous experience within discrete manufacturing and material process industries is preferred.
    • Familiarity with the OD processes - leadership coaching, change management, organization analysis / design, rewards & recognition, and procedures & policies.
    • Ability to drive solutions to assigned tasks utilizing a proactive approach to problem solving.
    • Ability to build capability within site leadership by asking impactful questions and challenging current practices.
    • A track record of achieving results in challenging assignments. Builds relationships & leverages organization for help and support.
    • An effective teacher that has strong capability to coach and mentor plant leadership, including front line supervisors.
    • Finesse & confidence in communication, compelling verbal communication and presentation skills, including presentation planning and delivery skills.
    • Strong organizational skills with project planning expertise.
  • Supervisor, Production IFULTON, MO

    Posted:
    06/16/2017
    Location:
    Fulton Plant
    Reports To:
    Plant Manager
    Job Responsibilities:

    Manages production activities.  Provides direction and goals for each shift supervisor.  Coordinates and communicates with all plant departments.

    • Schedules and plans all production activities.
    • Directs production and maintenance supervision.
    • Maintains record keeping on all operating activities.
    • Directs labor relations, communications, and safety activities.
    Job Requirements:

    Requires five ( 5) years supervisory experience preferably in refractory manufacturing operation including supervision in a union environment.

    • Requires Bachelors degree in Manufacturing Technology or equivalent work experience.
    • Requires knowledge of manufacturing processes.
    • Requires knowledge of Quality Assurance fundamentals.
    • Requires computer operation skills (MSOffice, QAD accounting system or similar products).
    • Requires computer operation skills, preferably MS Word, Excel, and QAD accounting system.
  • Manager, Regional Quality AssuranceFULTON, MO

    Posted:
    06/16/2017
    Location:
    Fulton Plant
    Reports To:
    Director, Quality & Process Control
    Job Responsibilities:

    The Manager, Regional Quality Assurance directs and supports the Quality Assurance life cycle from incoming raw materials to outgoing finished product.  The Manager leads and facilitates root cause analysis (RCA) investigations and responses to customer feedback in alignment with plant and commercial team personnel and initiates and drives the Quality Management System for each plant and corporate support functions. The manager also defines and facilitates all aspects of HBS related to Corporate and Plant quality functions; interfaces with all divisions/levels of HWI personnel, suppliers, and customers and directly supports and indirectly supervises plant QA Managers at their responsible plants.

    • Initiating and driving Quality Management Systems (QMS) development and improvement projects at plants and key corporate support functions
    • Directing and supporting day-to-day plant quality activities including interface with Commercial Team and customers on customer feedback and specification issues
    • Defining and facilitating all aspects of HBS related to Corporate and Plant quality functions
    • Reviewing and driving actions related to raw material and Supplier/Purchasing issues.
    • Coaching and developing Quality personnel, i.e., training, quality skills development, project management, etc.
    • Supporting quality activities related to Product Supply (Resale)
    Job Requirements:

    Requires ten (10) years progressive experience in manufacturing Quality Assurance including technical, plant, and management responsibilities, preferably in a refractory operation.

    • B.S. in Ceramic Engineering, Materials Science, Industrial Engineering or equivalent field preferred
    • Requires knowledge of ISO 9001:2008 and later standards and quality system auditing
    • Requires managerial training or experience.
    • Requires computer operation skills (MS Office, Oracle or similar ERP system, Quality\SPC data analysis software).
  • Manager, Steel SiteWilton, IA

    Posted:
    06/16/2017
    Location:
    Wilton, IA
    Reports To:
    Director, CPT
    Job Responsibilities:

    Provides a full time, on-site presence to customers participating in long-term CPT agreement/contract. Serves as the primary liaison between the company and the CPT account.

    • Participate with customer managers to steer future refractory and operating practices.
    • Manage interaction of our technical resources with customer technical team.
    • Manage site overhead and expenses in accordance with budget.
    • Establish and maintain positive customer impression of our products and company.
    • Collect operational data for analysis to determine correct refractory qualities.
    • Provide customer with refractory expertise.
    • Prevent untimely removal of installed refractory materials.
    • Provide internal and external monthly reports on activities and occurrences at site.
    • Provide external monthly reports on refractory consumption and cost.
    • Ensure operation and maintenance of on-site machinery.
    • Manage inventory to ensure sufficient supply in a timely fashion.
    • Manage personnel to ensure timely installation of refractories.
    • Support installation of refractories
    Job Requirements:

    Requires a four year college degree in Metallurgy, Ceramic or Industrial Engineering or equivalent, with project management, steelmaking or refractory installation experience.

    A high level of expertise in refractory applications in a mini-mill environment particularly relating to ladles and furnaces.

    Proficiency with MS Excel and MS Word.

    Understanding of the steelmaking process.

    Requires 3 to 5 years experience in a mini-mill steelmaking environment and/or 3 to 5 years experience in a refractory analysis and troubleshooting.

  • Service RepresentativeDarlington, SC

    Posted:
    06/15/2017
    Location:
    Darlington, SC
    Reports To:
    Supervisor, Service
    Job Responsibilities:

    The Refractory Service Technician takes command of daily activities in the steel mill determining what jobs take priority. This position will start out as a Contract Service Employee for up to 6 months.  After the 6 month evaluation, depending on performance, we will move the qualified candidate to a Refractory Technician position that will support and maintain business at Nucor Darlington. Duties include, but are not limited to:

    • Works with the customers determining what jobs need to be done when
    • Works with the customer / service rep staging and installing refractories
    • Performs post-mortem tear-outs of refractory and reviews with supervisor/salesmen
    • Makes call on refractory installation where decisions need to be made based on zoning and construction
    Job Requirements:
    • Requires high school diploma
    • Some mechanical aptitude
    • Ability to understand safety requirements
    • Refractory knowledge helpful
  • Supervisor, ElectronicsFAIRFIELD, AL

    Posted:
    06/13/2017
    Location:
    Fairfield Plant
    Reports To:
    Plant Manager
    Job Responsibilities:Directs maintenance and electrical improvement day-to-day activities.  Trains staff.  Maintains records.  Works to improve processes.
    • Communicates with and delegates work to electricians.
    • Develops PLC programs for process improvement.
    • Coordinates electrical pats and motor inventory.
    • Trains electricians in controller logic.
    • Maintains electric, box, and die time records.
    • Provides assistance and backup to box and die supervisor.
    Job Requirements:

    Requires Technical degree in electrical systems.
    Requires knowledge and skills in programming for electrical controlling systems.

    Requires ten (10) years electrical experience including supervisory, programmable systems, and 440-Volt service and troubleshooting.

  • Supervisor, ShippingFULTON, MO

    Posted:
    06/12/2017
    Location:
    Fulton Plant
    Reports To:
    Plant Manager
    Job Responsibilities:

    Performs clerical functions required to ship orders as promised. Schedules routing, maintains files, and monitors accuracy of inventory. Coordinates with customer service and production to drive overall OTP objectives.

    • Develops loads for material available to ship.
    • Assist managing alignment of schedule with OTP.
    • Cycle counting FG.
    • Locates haulers.
    • Prepares custom papers.
    • Monitors & supervise unloading and shipping.
    • Answers phone and respond to emails.
    • Coordination with forecasting to assist in optimal stocking levels.
    Job Requirements:

    Requires minimum 2 year degree in Logistics, Computer Science, Business, or related field.

    • Requires knowledge of trucking and rail industries relating to equipment, weight limitations, and time schedules.
    • Requires in depth knowledge of refractory manufacturing processes, i.e. molds, pressing, firing
    • Requires knowledge of ERP systems, inventory control systems and logistics.
    • Requires organizational skills and analytical ability.
    • Requires skills as an advanced user in QAD, MS Excel, MS Access


    Requires two (2) years inventory and shipping experience, preferably in a refractory operation.
    Requires zero (0) to five (5) years Supply Chain / Scheduling experience in heavy manufacturing environment.

  • Research Technician IIWEST MIFFLIN, PA

    Posted:
    05/31/2017
    Location:
    Technology Center West Mifflin
    Reports To:
    Manager, Technology
    Job Responsibilities:

    The Research Technician II performs more complex and sophisticated tests on materials and is capable of performing all refractory forming techniques.  The Research Technician II presents data summaries (not just raw data) to engineers and provides support and inputs to document and improve processes and procedures at TCWM beyond normal project work and trains other technicians and engineers in safety and technical procedures.      

    • Testing of refractory samples including recording of data both basic and complex testing procedures.
    • Fabrication of refractory samples - all techniques
    • Fabrication of test specimens from refractory samples both basic and complex
    • Communication of data summaries, procedure updates, continuous improvement ideas/plans.
    • Routine plant maintenance/housekeeping duties/safety training
    Job Requirements:

    1 to 5 years as a Research Technician I or equivalent refractory or ceramic industry research technician experience.

    • Requires a high school diploma a 2 to 4 year degree in science/engineering/technology curriculum preferred 
    • Exposure to the scientific method and solid math skills
    • Requires computer operation skills (MS Office, with intermediate Excel skills)
  • Facility Quality Assurance TechnicianSOUTH SHORE, KY

    Posted:
    05/31/2017
    Location:
    South Shore Plant
    Reports To:
    Plant Manager
    Job Responsibilities:

    The Facility Quality Assurance Technician performs pressroom product verification, physical testing of finished products, additional testing and analyses as required. Cuts and prepares samples for testing at QATC. Enters data into Laboratory Information Management System (LIMS).

    ◦Verifies in process product.
    ◦Performs physical testing of finished goods.
    ◦Performs final inspections.
    ◦Enters LIMS data and judges acceptability of product.
    ◦Screens analysis of raw materials and mixes.
    ◦Sample preparation.
    ◦Performs additional testing as required.

    Job Requirements:
    ◦Requires high school diploma and one (1) year of college education or technical training with emphasis on math and science.
    ◦Requires computer operation skills (MS Office and LIMS system or similar products).
    ◦Requires abilities to follow directions, take initiative, and both work independently or as a team member.
    ◦Requires knowledge of refractory industry and quality assurance.
  • Product ManagerMoon Township, PA

    Posted:
    05/31/2017
    Location:
    Pittsburgh Corp Headquarters
    Reports To:
    Director, Product Management
    Job Responsibilities:

    The Product Manager is responsible for product planning and execution through the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with R&D, Integrated Supply Chain, Sales and Marketing and other relevant support functions to ensure revenue and customer satisfaction goals are met.  He/she is responsible for overall pricing structures and price yield management for the relevant product lines and must be highly focused on margin improvement.  The Product Manager deploys such market research tools as "voice of customer" to specify market requirements for current and future products.

    The Product Manager will serve as the subject matter expert of his/her product line(s) and must build and maintain an in-depth knowledge of the domestic and foreign markets, competitors, and market share. The Product Manager must have experience and ability to develop and execute strategic planning leading to the overall objective of product launch to new and existing business. 

    • Works with marketing, communications, and sales personnel to define the go-to-market strategy and roadmap to execution, helping them understand the product positioning, key benefits, and target customer.
    • Building products from existing ideas, and help to develop new ideas based on industry experience and contact with customers and prospects; Responsible for phase in and phase out of new and existing products.
    • Works closely with market sectors and field sales to identify attractive and strategic niche business.
    • Balancing sales growth with margins. 
    • Providing market volume and margin analysis to support new product launches.
    • Developing sales tool and collateral to support product launches
    • Analyzing and recommending marginal process improvements throughout the product line.
    • Coordinating multi-generational product planning and development activities with R&D and relevant marketing roles.
    • Analyzing the market and competitors to create benchmarking data.
    Job Requirements:
    • A degree in Engineering, Marketing, and/or Management; MBA preferred
    • Minimum of 7-10 years of experience as a Product Manager or equivalent experience in a market develop role
    • Minimum of 5 years of experience in the Industrial Products sector
    • Excellent written and verbal communication skills, including presentation planning and delivery skills
    • Demonstrated success defining and launching new products
    • Technical background, with experience in refractory products a plus
    • Excellent teamwork skills
    • Proven ability to influence cross-functional teams without formal authority
    • Ability to travel up to 50%


  • Kiln HelperFULTON, MO

    Posted:
    05/30/2017
    Location:
    Fulton Rotary Kiln
    Reports To:
    Manager, Mining & Raw Materials Process
    Job Responsibilities:

    The Kiln Helper is responsible for the daily operations of the kiln(s) and dryer(s).  Responsibilities include but are not limited to:

    • Loads and unloads kilns.
    • Moves kiln cars into proper areas.
    • Starts and shuts down kilns and dryers.
    • Completes proper kiln data entry.
    Job Requirements:
    • Ability to use the Kiltel system.
    • Trained in OSHA standards for job.
  • Lead Service RepresentativeOsceola, AR

    Posted:
    05/30/2017
    Location:
    Osceola, AR
    Reports To:
    Director, Value Added Services Development
    Job Responsibilities:

    The Lead Service Representative will oversee/supervise refractory installation personnel as needed and participate in installation of refractory materials for industrial applications.  Act as on-site technical liaison to customer working directly with sales person to provide customer with most cost effective product to fit their needs and establish our company as the number one supplier to them.  Position requires extensive travel to customer sites.  Additional responsibilities include:

    • Oversee and participate in the installation of refractories.
    • Assessing product performance.
    • Developing and maintaining customer relationships and providing positive customer impression of our products and company.
    • Provide periodic reports on activities and occurrences at site. 
    • Ensure operation and maintenance of on-site machinery.
    • Ensure compliance with safety requirements.
    Job Requirements:
    • Requires Trade School degree or 2 year college degree in manufacturing / engineering or similar discipline.
    • Requires high level of expertise in refractory installation in industrial environment
    • Requires proficiency in MS Office (i.e., Excel, Word, PowerPoint)
    • Requires knowledge of refractory product applications, manufacturing processes, quality assurance and safety standards.
    • The Lead Service Representative requires a minimum of 3 - 5 years refractory installation experience.
  • Customer Acct Specialist-CADSMITHVILLE, ON

    Posted:
    05/04/2017
    Location:
    Smithville Plant
    Reports To:
    Supervisor, Customer Care
    Job Responsibilities:

    The Customer Account Specialist  is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer.  CAS's will serve customers by managing relationships, actively communicating with customers, addressing customer requests and proactively anticipating customers' needs.  The CAS will service inquiries for quotes, entering and managing orders, resolving disputes and customer complaints.

    • Achieve certification on all items defined in the CAS certification path.  This will include technical, process, product and company training. 
    • Managing Customers and their needs.  This will include the following duties:
    • Service incoming customer requests and address issues via phone, email, chat, written communication and personal contact in a manner allowing the team to achieve its service goals.  These include:
      • Quotes
      • Order entry and management
      • Shipping
      • Inventory management and product sourcing
      • Post sale Maintenance
    • Effectively follows up on commitments to customers and internal constituents; meeting internal service levels.
    • Processes received orders in a timely fashion, meeting customers' expectations.
    • Communicate proactively to internal and external customers on:
        • Order delivery issues.
        • Clarification of requests.
        • Customer Complaints and quality issues.
        Other duties:
        • Participate in improvement teams.
        • Provide feedback on improvement opportunities.
        • Testing of new systems and capabilities.
        • Manage individual development plan.
        Job Requirements:
        • Associate degree or equivalent experience.
        • Exceptional customer care skills, such as showing empathy, being accountable, listening, action oriented and acts well as a customer advocate.  Strong analytical ability, Strong communications skills, Working knowledge of refractory products is preferred.
        • Two (2) years of customer facing work experience.
      • Sales Representative IIBERKELEY, MO

        Posted:
        05/01/2017
        Location:
        Berkeley GSC (St. Louis)
        Reports To:
        Manager, Regional Sales
        Job Responsibilities:

        A Sales Representative II for HWI is responsible for establishing, developing and maintaining on-going communications with customers with the purpose of selling refractory products.  The Sales Representative also makes sales calls, trouble shoots customer problems, develops estimates and quotations, visits customer job sites, monitors pricing and managing levels and assists with collections.

        • Schedules and makes sales calls (in person) with new and established customers, end users, and contractors.
        • Prepares estimates and quotations including follow-up.
        • Initiates joint sales calls and jobsite visits with customers including troubleshooting problems.
        • Monitors material inventories, Global Sourcing Center business levels, handles complaints, assists with collections, follow-up on orders and deliveries and other miscellaneous activities.
        • Performs business reporting, forecasting, and planning including CRM input.
        Job Requirements:
        • Requires B.S. degree in Engineering, Industrial Technology or related fields, or equivalent practical field experience.
        • Requires general knowledge of refractories, proficient in MS Office, familiar with QAD, CRM, MS Outlook and Heat Transfer Program.  Must also have excellent organizational and time management skills.
        • Ability to read and sketch prints and understand drawings.
        • Requires three (3) years engineering based field experience with emphasis on sales and marketing.
      • EHS CoordinatorWINDHAM, OH

        Posted:
        04/27/2017
        Location:
        Windham Plant
        Reports To:
        Plant Manager
        Job Responsibilities:

        The Environmental, Health and Safety Coordinator (EHS) all plant safety programs including accident investigation, workers compensation management and compliance with federal, state, local and corporate policies and programs.  Other responsibilites include but are not limited to:

        • Ensuring facility is in compliance with occupational EH&S regulations and corporate EH&S policies and programs; Investigating accident/near misses and managing workers compensation issues.
        • Conducting facility audits to verify compliance with EH&S regulatory and corporate requirements.
        • Promoting safety awareness; planning and leading all facility safety activities.
        • Supervision, quality assurance, maintenance, ISO and other plant leadership activities.
        • Assisting corporate EH&S staff with data acquisition, reporting, permitting, etc.
        • Attending EH&S meetings at all levels of the organization. Preparing reports related to meeting agendas/actions.
        Job Requirements:
        • Requires Safety or Engineering Degree 
        • Requires knowledge of OSHA standards
        • Requires knowledge of Quality Assurance and ISO standards.
        • Requires high level MS Office skills
        • Requires three (3) years' experience in manufacturing plant safety including supervisory and engineering capacity.
      • Supervisor, Production IIWINDHAM, OH

        Posted:
        04/27/2017
        Location:
        Windham Plant
        Reports To:
        Plant Manager
        Job Responsibilities:

        The Production Supervisor II coordinates and supervises press department operators on assigned shift to maximize safety, quality, and productivity.  Communicates with other supervisors and subordinates to maintain process, operational, and procedural continuity.

        • Promotes safety and a safe work environment.
        • Observes pressed product to assure Quality Control compliance.
        • Analyzes equipment operations, performance, and problems.
        • Organizes shift activities to maximize productivity.
        • Advises maintenance regarding changes and problems.
        • Calculates and reports production quantities.
        • Records payroll and other personnel records.
        Job Requirements:
        • Requires high school diploma including mechanical drawing.
        • Requires knowledge of hydraulic equipment.
        • Requires computer operation skills (MS Office).
        • Requires five (5) years supervisory experience in manufacturing preferably in refractory operation.
      • Supervisor, Production IIFAIRFIELD, AL

        Posted:
        04/25/2017
        Location:
        Fairfield Plant
        Reports To:
        Plant Manager
        Job Responsibilities:

        The Production Supervisor II coordinates and supervises press department operators on assigned shift to maximize safety, quality, and productivity.  Communicates with other supervisors and subordinates to maintain process, operational, and procedural continuity.  Other duties include:

        • Promotes safety and a safe work environment.
        • Observes pressed product to assure Quality Control compliance.
        • Analyzes equipment operations, performance, and problems.
        • Organizes shift activities to maximize productivity.
        • Advises maintenance regarding changes and problems.
        • Calculates and reports production quantities.
        • Records payroll and other personnel records.
        • Responsibility includes direct department supervision of up to 20 employees, planning work, and accountability for personnel, methods, and costs.
        Job Requirements:
        • Requires high school diploma including mechanical drawing.
        • Requires knowledge of hydraulic equipment.
        • Requires computer operation skills, preferably QAD accounting system or similar products.
        • Requires five (5) years supervisory experience in manufacturing preferably in refractory operation.
      • Service RepresentativeGhent, KY

        Posted:
        04/19/2017
        Location:
        Ghent, KY
        Reports To:
        Supervisor, Service
        Job Responsibilities:

        A Service Representative for HarbisonWalker International prepares steel / iron vessels for installation of refractories. Duties include, but are not limited to:

        • Prepares steel / iron vessels for installation of refractories
        • Stage refractories to be used
        • Work with customer installing / supervising refractories
        • Work with customer cleaning up the job site
        Job Requirements:
        • Requires high school diploma.
        • Some mechanical aptitude.
        • Ability to understand safety requirements.
        • Refractory knowledge helpful.
      • Service RepresentativeMansfield, OH

        Posted:
        04/19/2017
        Location:
        Mansfield, OH
        Reports To:
        Supervisor, Service
        Job Responsibilities:

        A Service Representative for HarbisonWalker International prepares steel / iron vessels for installation of refractories. Duties include, but are not limited to:

        • Prepares steel / iron vessels for installation of refractories.
        • Stage refractories to be used.
        • Work with customer installing / supervising refractories.
        • Work with customer cleaning up the job site.
        Job Requirements:
        • Requires high school diploma.
        • Some mechanical aptitude.
        • Ability to understand safety requirements.
        • Refractory knowledge helpful.
      • Manager, Global Sourcing CenterSALEM, VA

        Posted:
        03/28/2017
        Location:
        Salem GSC (Roanoke)
        Reports To:
        Manager, District Global Sourcing
        Job Responsibilities:

        The Global Sourcing Center Manager is responsible for the management of distribution operations including but not limited to safety, profitability, personnel, facilities, inventory, equipment, expense, pricing and Tier II programs.    Also performs on going cross training of personnel, ensures customer service, and maintains effective customer and vendor relationships as well as utilizing and maintaining control of fixed assets.

        • Promotes GSC programs, ensuring valid pricing and maintaining Tier II relationships.
        • Manages and maintains all safety programs, meetings, records, etc., control of fixed assets and grounds to maintain a clean safe work environment. 
        • Assures all warehousing and inventory procedures are adhered to.
        • Reinforces that all customer service is effectively handled.
        • Monitors operations to ensure activities are within budget and to assure all capital expenses are planned and approved.
        • Assures personnel are trained, motivates, and effective in achieving site goals.
        Job Requirements:
        • Requires B.S. Degree in Business, Logistics or related fields.
        • Requires knowledge of refractory products, financial reports (i.e. P & L Statements, budgets), cost     improvement activities, inventory control functions, safety, traffic/logistics and methods to motivate employers.
        • Requires computer operation skills including MSOffice and QAD accounting system.
        • Requires 5 years of global sourcing center management experience including inventory control, budgeting, shipping, purchasing, and managing safety programs.  
        • Requires 3-5 years of general supervision experience.
      • Sales RepresentativeGONZALES, LA

        Posted:
        03/23/2017
        Location:
        Gonzales GSC (Baton Rouge)
        Reports To:
        Manager, District Sales
        Job Responsibilities:

        A Sales Representative for HWI is responsible for establishing, developing and maintaining on-going communications with customers with the purpose of selling refractory products.  The Sales Representative also makes sales calls, trouble shoots customer problems, develops estimates and quotations, visits customer job sites, monitors pricing and managing levels and assists with collections.

        • Schedules and makes sales calls (in person) with new and established customers, end users, and contractors.
        • Prepares estimates and quotations including follow-up.
        • Initiates joint sales calls and jobsite visits with customers including troubleshooting problems.
        • Monitors material inventories, Global Sourcing Center business levels, handles complaints, assists with collections, follow-up on orders and deliveries and other miscellaneous activities.
        • Performs business reporting, forecasting, and planning including CRM input.
        Job Requirements:
        • Requires B.S. degree in Engineering, Industrial Technology or related fields, or equivalent practical field experience.
        • Requires general knowledge of refractories, proficient in MS Office, familiar with QAD, CRM, MS Outlook and Heat Transfer Program.  Must also have excellent organizational and time management skills.
        • Ability to read and sketch prints and understand drawings.
        • Requires three (3) years engineering based field experience with emphasis on sales and marketing.
      • Sourcing Center CoordinatorCHEEKTOWAGA, NY

        Posted:
        03/16/2017
        Location:
        Cheektowaga GSC (Buffalo)
        Reports To:
        Manager, Global Sourcing Center
        Job Responsibilities:

        The Sourcing Center Coordinator maintains a clean, safe, efficient Sourcing Center by keeping costs down, maintaining assets, turning inventories, as well as loading/unloading trucks, preparing shipments for delivery and insuring timely and accurate information/actions in the QAD system.

        • Prepares orders, loads shipments and processes/distributes all related shipping documents.
        • Performs all Customer Service related functions including order entry, inventory replenishment, customer pricing, order tracking and searching for inventory.
        • Inspects inbound loads for damage and accuracy.  Unloads and properly stows inbound materials and enters into QAD inventory system.
        • Establishes stocking parameters, maintains standard and customer specific stock levels, manages shelf life and turnover ratio's of inventories.
        • Maintains a clean, safe work environment.
        • Schedules pick ups and deliveries.
        Job Requirements:
        • Requires High School Diploma. (Entry Level Position)
        • Requires knowledge of Sourcing Center operations including inventory control, safety and operation of a fork lift.
        • Requires computer operation skills including MS Office and QAD accounting system.
        • Requires 2 years experience loading and unloading trucks, inventory procedures, operation of a fork lift, scheduling and making deliveries and dealing directly with customers.
      • Service Representative - CADHamilton, ON

        Posted:
        03/10/2017
        Location:
        Hamilton, ON
        Reports To:
        Manager, Installation & Services
        Job Responsibilities:

        A Service Representative for HarbisonWalker International prepares steel / iron vessels for installation of refractories. Duties include, but are not limited to:

        • Prepares steel / iron vessels for installation of refractories
        • Stage refractories to be used
        • Work with customer installing / supervising refractories
        • Work with customer cleaning up the job site
        Job Requirements:
        • Requires high school diploma.
        • Some mechanical aptitude.
        • Ability to understand safety requirements.
        • Refractory knowledge helpful.
      • Sales Representative CALUMET CITY, IL

        Posted:
        03/07/2017
        Location:
        Calumet City GSC (Chicago)
        Reports To:
        Manager, Regional Sales
        Job Responsibilities:
        A Sales Representative for HWI is responsible for establishing, developing and maintaining on-going communications with customers with the purpose of selling refractory products.  The Sales Representative also makes sales calls, trouble shoots customer problems, develops estimates and quotations, visits customer job sites, monitors pricing and managing levels and assists with collections.
        • Schedules and makes sales calls (in person) with new and established customers, end users, and contractors.
        • Prepares estimates and quotations including follow-up.
        • Initiates joint sales calls and jobsite visits with customers including troubleshooting problems.
        • Monitors material inventories, Global Sourcing Center business levels, handles complaints, assists with collections, follow-up on orders and deliveries and other miscellaneous activities.
        • Performs business reporting, forecasting, and planning including CRM input.
        Job Requirements:
        • Requires B.S. degree in Engineering, Industrial Technology or related fields, or equivalent practical field experience.
        • Requires general knowledge of refractories, proficient in MS Office, familiar with QAD, CRM, MS Outlook and Heat Transfer Program.  Must also have excellent organizational and time management skills.
        • Ability to read and sketch prints and understand drawings.
        • Requires three (3) years engineering based field experience with emphasis on sales and marketing.
        This position can be located in Iowa, St. Paul, MN or Chicago, IL.
      • Accountant IIIMoon Township, PA

        Posted:
        03/02/2017
        Location:
        Pittsburgh Corp Headquarters
        Reports To:
        Chief Financial Officer
        Job Responsibilities:
        • Monthly Preparation of Individual Entity and Consolidated Financial Statements.
        • Monthly Review and approval of month end General Accounting Journal Entries and Account Reconciliations.
        • Assist in the analysis of variances and make recommendations for adjustments.
        • Assist in providing Financial Information as requested under Banking, External Audit and Tax requirements.
        • Assist in coordinating year end closing and reporting requirements.
        • Prepare annual SUB Financial Statements.
        • Prepare month end entries to insure proper revenue recognition.
        • Supervise General Accounting supporting staff's daily functions. Provide direction and assistance where needed.
        • Work with all levels and departments Company wide to provide details on requests of information handled by General Accounting.
        Job Requirements:
        • Bachelor's degree in Accounting - (CPA required, or MBA preferred, but not required).
        • Solid experience with Financial Statement preparation on an individual and consolidated level accompanied by a solid. understanding of Cash Flows and the effects of foreign currency transactions and translations as they relate to the presentation of Financial Statements.
        • Prior experience with ERP systems (QAD, Cognos Finance preferred), and other data related reporting tools. Proficient use of Microsoft Office products, with above average skills in MS Excel.
        • Solid understanding of GAAP, and Accrual Based Accounting.
        • Able to function independently and effectively communicate internally and externally with all levels and departments.
        • Highly motivated proactive individual with the ability to identify issues, make suggestions to improve current practices, and the flexibility to meet month end, year end, and other reporting deadlines.
      • Sourcing Center CoordinatorMiddleburg Heights, OH

        Posted:
        01/18/2017
        Location:
        Middleburg Heights GSC (Cleveland)
        Reports To:
        Manager, District Global Sourcing
        Job Responsibilities:

        The Sourcing Center Coordinator maintains a clean, safe, efficient Sourcing Center by keeping costs down, maintaining assets, turning inventories, as well as loading/unloading trucks, preparing shipments for delivery and insuring timely and accurate information/actions in the QAD system.

        • Prepares orders, loads shipments and processes/distributes all related shipping documents.
        • Performs all Customer Service related functions including order entry, inventory replenishment, customer pricing, order tracking and searching for inventory.
        • Inspects inbound loads for damage and accuracy.  Unloads and properly stows inbound materials and enters into QAD inventory system.
        • Establishes stocking parameters, maintains standard and customer specific stock levels, manages shelf life and turnover ratio's of inventories.
        • Maintains a clean, safe work environment.
        • Schedules pick ups and deliveries.
        Job Requirements:
        • Requires High School Diploma. (Entry Level Position)
        • Requires knowledge of Sourcing Center operations including inventory control, safety and operation of a fork lift.
        • Requires computer operation skills including MS Office and QAD accounting system.
        • Requires 2 years experience loading and unloading trucks, inventory procedures, operation of a fork lift, scheduling and making deliveries and dealing directly with customers.